Sophie Imbert
Sophie Imbert
TTT Founder & Director

A visionary experience strategist specialising in:

 

  • Ο  Design thinking (Innovations/Problems)
  • Ο  Customer insights (end-to-end insights programs implementation, e.g. NPS, CSAT)
  • Ο  Experience/service design (persona development, customer journey mapping and improvements)
  • Ο  Project management (PMI, PMBOK, LEAN Six Sigma etc.)

Sophie Imbert is a trusted consultant that partners with clients, helping them discover and embrace their thoughts, problems, ideas and goals. Working collaboratively and committed to helping organisations achieve their business ideas and goals.

 

QUALIFICATIONS & CERTIFICATIONS

  • ♦  Master of Business Administration (MBA) with Distinction, University of Wollongong (Jul14)
  • ♦  Bachelor of Business (Applied Finance) with Distinction, Western Sydney University (Apr07)
  • ♦  Research Core Certified – Bronze Certification, Qualtrics Insights Professional (Feb17)
  • ♦  Experience & Service Design – General Assembly (July17)
  • ♦  Design Thinking – Echos, School of Design Thinking (Jun17)
  • ♦  Certificate of CX Expertise – Customer Experience Leadership Bootcamp, Temkin Group (Aug16)
  • ♦  Accelerated Leadership Performance Program, Women & Leadership Australia – Australian School of Applied Management (Nov16)
  • ♦  Challenge of Leadership – Cert IV in Frontline Management, Leadership Management Australia (Feb15)
  • ♦  Coaching Clinic Master Class – TAFE NSW (Aug14)
  • ♦  Certificate IV in Project Management, TAFE NSW (Oct10)
  • ♦  LEAN Six Sigma Certification & PMI/PMBOK Certification– Recall Information Management (Apr09)

SKILLS

Additional Skills

  • ♦  Leadership & management
  • ♦  Strategy & action plan development & implementation
  • ♦  CRM administration
  • ♦  Business case development
  • ♦  Customer Experience measurements – design & implementation
  • ♦  Coaching & Mentoring
  • ♦  New Business & Account Management
  • ♦  Advanced stakeholder management

Software/Systems

  • ♦  Microsoft Office Suite (Excel, PPT, Visio, Word, Project, Publisher);
  • ♦  Customer Relationship Management Systems & Marketing Automation tools (Microsoft Dynamics, Salesforce, Eloqua, Marketo, Netsuite etc.)
  • ♦  Research and Experience Management Software (Qualtrics, Survey Monkey, Typeform, Vision Critical/Community platforms)
  • ♦  Design & Digital (Mural, Adobe Photoshop & Illustrator, WordPress, Lucidcharts)
  • ♦  Data Analytics (SPSS, Minitab)